Fitbit Versa 2 stopped working after two days

[Kirstyn_thwaits]

My brand new Fitbit Versa 2 came in 3 days ago, on Tuesday, and has gone completely non responsive. I was wearing it one day and when I went to take a shower I took it off. When I got out of the shower it was completely no responsive, no green light, the button didn’t work, totally black screen. When I plus it in a red exclamation mark in a battery sign will come up but I’ve tried leaving it plugged in for hours like other posts said and nothing has worked. Really upset that this product stopped working after a mere 2 days and that it happened while it was just sitting on a counter. 

[Julia_G]

Hi, @Kirstyn_thwaits after leaving it plugged in for a couple of hours (making sure the plug works and the Versa 2 is properly seated in the charger, of course), have you tried giving it a restart?

Hold the left button and the bottom right button at the same time.  After several seconds you would hopefully feel a slight vibration and see the Fitbit logo.  If it does not work the first time, try again, holding both buttons for a bit longer.

Let us know if this works.

Welcome to the forums!  Hopefully we can get it sorted out for you!

[Kirstyn_thwaits]

I’ve left I’m plugged in for hours and tried resetting it many many times but there’s still no response from the product. 

[Kirstyn_thwaits]

Hey @Julia_G  I tried leaving it plugged in for hours and there was still no response from the device. Is there another way to fix it or could I send it in for a new one?

[Julia_G]

After leaving it plugged in for hours did you do as I suggested and attempt the restart?  Did you try this at least 3 times?  Did you hold the two buttons for up to 30 secs each time?

If not, please try.  If so, and you still have no response from your Fitbit then, unfotunately it sounds like you have a problem that the Community can’t solve, and you will need to get in touch with Fitbit Customer Support on contact.fitbit.com 

[Kirstyn_thwaits]

Yeah I tried restarting it multiple times and it didn’t work, I’ll have to contact customer support, thanks for the help!