Fitbit Versa 2 won't charge

[Purple1970]

I charged it Friday. Tried to charge today, won't even acknowledge that it's on the charger. Tried cleaning port, reset, changed out charging cords....nothing

Now I can't get ahold of a representative to chat

Moderator edit: format. 

[Helng]

I am facing the exact same issue, my Versa2 stopped working 10 days ago and I have followed every single tips from the community support but no chance so far. What would be the next step here?

[Obiwantonsoup]

I’m in the exact same boat too. 😞

[AndreaFitbit]

Welcome to the Fitbit Community, @Purple1970, @Helng, @Obiwantonsoup. I'm sorry to hear that your Versa 2 battery is not charging.

@Purple1970, thank you for mentioning the steps you have followed and for trying contacting our Support Team. What happens when you're in the chat session?

@Helng, @Obiwantonsoup, I noticed that you already got in touch with our team and received assistance.

Keep on visiting the forums. 

[Obiwantonsoup]

Very disappointing that I didn’t even get two years out of my Versa 2. We will see if the Surge 5 is more duarable. 😔

[AndreaFitbit]

Thanks for getting back to us and for your comments @Obiwantonsoup. 

I understand how frustrating this could be and appreciate your feedback.

Keep on visiting the forums. 

[Sweataholic]

Mine is doing the same

[AndreaFitbit]

Welcome to the Fitbit Community, @Sweataholic. I'm sorry to hear that your Versa 2 isn't charging. 

I noticed that you also got in touch with our team and are receiving assistance.

Keep on visiting the forums. 

[WilderkinJenn]

My watch has also stopped working. I charge it to 100% and within a few hours it is completely dead again. It used to last for a few days but now I'm lucky to get 3 hours out of it... I don't understand why it's doing this? Everything is up to date, it never got wet or anything, it just isn't working and I need it for my job so now I don't know if I am going to have to buy a new watch or what? Can anyone help me, please? 

[WilderkinJenn]

I also didn't even get 2 years out of mine. I got it for Christmas 2020 and it's not working at all. I get about 3 hours if I'm lucky and then it dies. 

[AndreaFitbit]

Welcome to the Fitbit Community, @WilderkinJenn. I'm sorry to hear about your watch charging experience.

I understand how frustrating this could be and have you tried advised steps of help articles: Can I extend my Fitbit device's battery life?, Why isn't my Fitbit device's battery charging?

See you around. 

[Dman2023]

Hello Andrea. I tried chat for support tonight and tried calling support for same issue, fitbit versa2 not charging, won't turn on. I cannot get ahold of anyone. I've tried all troubleshooting steps identified in the support forum to no avail. This is for my wife's watch. Mine works fine. Would appreciate any assistance you can provide. Thank you. Dman2023.

[AndreaFitbit]

Welcome to the Fitbit Community, @Dman2023. Thank you for letting me know that you have tried all troubleshooting steps identified on the Support Forum.

Please confirm that you have followed steps of help article: Why isn't my Fitbit device's battery charging?

I look forward to your response. 

[Dman2023]

Hello Andrea.

I can confirm that I followed all the steps in the article. "Why isn't my fitbit charging" to no avail. This device is only two years old this Christmas. 

Please help

[cnat56]

I had a similar problem. It turned out to be the “port” the charger was plugged.

[AndreaFitbit]

Thanks for getting back to us and for confirming that you followed all the steps in the advised article @Dman2023. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Thank you for letting us know what happened to you @cnat56.

See you around. 

[willjoe]

If your battery stopped charging, try the solutions below. The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable

Regards,

Will