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Fitbit Versa 2 won't turn on or won't charge

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‎09-05-2021 07:48 - last edited on ‎09-05-2021 08:13 by Fitbit Moderator

‎09-05-2021 07:48 - last edited on ‎09-05-2021 08:13 by Fitbit Moderator

I did not bring my charger on a vacation and when I returned my battery was dead. I have tried all the troubleshooting options and nothing works. 

I can see the fit bit icon and the homescreen with the battery showing it's charging but it is not retaining any charge.

What do I do?

 

 

Moderator Edit: Clarified subject

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‎09-05-2021 08:21

‎09-05-2021 08:21

Welcome to the Community Forums @Truecolor78. 

 

Thanks for the details shared on your post and for the troubleshooting tried prior posting.

 

At this time, if you already tried all the suggestions here, my best recommendation for you, is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can explain the inconveniences and the troubleshooting steps you've followed. This way they can assist you from there and give a prompt resolution for your Fitbit device.  

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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