Fitbit Versa 3 not turning on

[apsexercise88]

I factory resettled my versa 3. After that, it wouldn't turn on. So I thought it ran out of charge so I put it in charging. After a bit, I tried turning it on. It didn't work. So after searching up why, it said I need to charge it for a few hours. After a few hours, I went to check on it again. But, same thing again. When I checked fitbit.com, it said, hold the button for 10 minutes or hold it until you see the fitbit logo. It still was black. I even tried to pair the watch to my phone again. But still, nothing. Could someone please tell me what to do?

Thank you

[apsexercise88]

Reseted not resettled

[FatimaFitbit]

Hi there @apsexercise88! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and your efforts.

I suggest you read this help article: Why isn't my Fitbit device's battery charging? 

Have you unpaired your device? If you're still able to sync your Versa 3 with the Fitbit App, you can try to change the clock face.