Fitbit Versa 3 unlock but not connected to App

[Marychiooo]

Hi I have a fitbit versa and was unlock then I accidentally removed it from the app and now I cannot connect them because the watch is locked and I cannot unlock the watch.

Please help me..

[Marrrmaduke · Accepted solution]

@Marychiooo The only way is to perform 3-button factory reset or contact Customer Support.

1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes 15 seconds but may take up to 3 - 6 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you are not successful, I am afraid you will have to reach out to Customer support.

[Marychiooo]

Thank you so much

[Marrrmaduke]

@Marychiooo Let me know if you managed to reset it. If not, I will flag your post for Customer Support assistance.

[dnryadav008]

@Marychiooo I am also having same problem I tried what u said but it's not working can u give me the number of customer service 

[Marrrmaduke]

@dnryadav008 here you go (877) 623-4997.