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Fitbit Versa Band Won't Come Off

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‎12-13-2018 09:57

‎12-13-2018 09:57

I have tried everything to get the band to come off.  I have followed the instructions, watched the video and neither side will budge.  Suggestions?

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‎12-13-2018 10:24

‎12-13-2018 10:24

Hi, @jwames! I'm surprised it's so problematic. When I pull the lever on my bands, the closer side just pops out. I've actually had more difficulty trying to get the band back in, since it needs to be at just the right angle. You're not getting any movement at all?

MakMak | Community Council

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‎12-13-2018 10:36

In response to MakMak

‎12-13-2018 10:36

Hi @MakMak!  Yeah it was nuts.  I couldn't get it at all.  I was worried I was going to break the thing, it wouldn't move at all.  I finally got it off.  I had an easier time getting the band in.  But my fingers are pretty raw from trying to get it off.  Never experienced anything like it!  Replacing was the easiest.  Thanks for the reply though!

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