Fitbit Versa Black screen and will not charge

[123Ruthie]

I have had my fitbit versa for just over a year and haven't had any problems until now.

I put my versa on charge overnight and by morning it hadnt charged at all and just had a black screen. I did a reset and then it was fine and within an hour or so was showing about 60% charge and as i was running late for work i decided that would do for now. My watch was also showing the wrong time but soon rectified itself.

At lunch time today i went swimming and set my versa to swim mode to track my lengths but by the end of my swim my screen was black. I presumed my battery had possibly depleted and on return home i put it on to charge.

A few hours later i checked to see if it had charged and it was still a black screen. I have tried cleaning, reset and hard reset multiple times with no response at all. Could it possibly be the charging dock or is my beloved fitbit dead?

Any ideas anyone?  

[LiliyaFitbit]

Welcome to the Fitbit Community @123Ruthie. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa not charging and showing only a black screen. Thank you for your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I appreciate your time and efforts.

I'll be around if you need further assistance. 

[123Ruthie]

Hi,
Yes, the situation is resolved now.. As i had not heard anything back and
was feeling extremely lost without my fitbit 😂 I contacted the fitbit team
via web chat and they are sending me a replacement.
Thanks for checking in on me.

Ruth 😁

[LiliyaFitbit]

Hi @123Ruthie, thank you for your reply. I am sorry for the delayed response. 

Thank you for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and now you'll receive a replacement! 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Looking forward to seeing you around the forums!