Fitbit Versa ETA - Sydney, Australia

[rajkb]

When I placed the order on Fitbit's website it mentioned that Stock is available and will be shipped same day if ordered before 11 AM or next business day if ordered after 11 AM.

After placing the order, ETA showed 27th April. Next day it disappeared and now there is no ETA or email. 

Fitbit is scamming users by showing wrong information on the website and once order is placed, changes it to backorder or no communication. So angry with Fitbit right now. Why are they charging your credit card if the item is not in Stock????? Any decent seller shows you Order Status before paying. Come on Fitbit lift your game. These dirty sales tactics will not help you next time. 

[MarcoGFitbit]

Hello @rajkb, I hope you're doing well, thanks for joining the Fitbit Community. 

Thanks for bringing this situation about your order to my attention. At this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[rajkb]

I have sent you the Order Number.

See this email from your team on 30th April

--------------------------------------------------------------------------------------------

Hi Raj,



We have received stock of the Versa and will be fulfilling orders ASAP.

You will receive a tracking number on dispatch.



Regards,



Fitbit Support Team

Australia


--------------------------------------------------------------------------------------------

I have not received any email and now the Order Status says No shipments
were found for this order. Please check again later. "

[MarcoGFitbit]

Hello @rajkb, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have shared with me the response from our Support Team, I was able to check with them and they're currently working on your case. At this moment they will continue working with you, please keep me updated with the resolution provided.

Thanks for your patience and understanding, in case there's anything else I can do for you, please don't hesitate to reply.