Fitbit Versa Heart rate monitor stopped working

[ChrisTut]

My versa has stopped recording my heart rate.  Has worked well for a year.  

What can I do 

Any suggestions 

[JuanJoFitbit]

@ChrisTut, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate.

In order to fix this issue, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa's behavior during the next 24 hours and see if it tracks your heart rate properly.

Keep me posted on the outcome! 😀

[ChrisTut]

Hi

Thanks for your suggestions

But this page seems to relate more to a fitbit that isn't reading heart
rate/pulse.



My fitbit has been reading fine for 13 months and just stopped on Sunday
night 1st December 19.



Could this relate to a update that you have done recently.



I tried turning off the watch but this didn't work



Regards

Chris Tut

[JuanJoFitbit]

@ChrisTut, thank you for getting back. By the way, I'm sorry for the late response.

Since the issue persists after you turned it off, I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. After this, check out if the heart rate issue gets fixed.

Regarding your inquiry, we haven't received reports about heart rate issues due to the firmware issue. However, please monitor your watch and let me know if you see anything unusual or if the heart rate issue persists.

Looking forward to your response.

[Jenni_Pi]

I updated the firmware on my versa on Tuesday, after putting it off a while, and my heart rate tracking and sleep tracking stopped then , too.   

I’ll try the fix above.  

[JuanJoFitbit]

@Jenni_Pi, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.