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Fitbit Versa Lite doesn't turn on or charge

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‎06-10-2020 15:21

‎06-10-2020 15:21

Hi!

 

Since yesterday my fitbit versa lite has stopped working. I was using it normally, and when I checked it had just stopped working. I have put it on the charger many times, in different outlets, in my home and work and it doesn't charge or turn back on. I've had it for 7 months and it was ok until yesterday.

I've seen many posts about restarting it, but I can't since it doesn't turn on. I've tried holding the button for 12 seconds, but the screen never shows anything. Anyone can help?

 

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‎06-13-2020 05:52

‎06-13-2020 05:52

Hi @silmara, welcome to our Fitbit Community. Regarding the screen and charging issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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