Fitbit Versa Lite fails when trying to update it

[nikdaveylott]

Keep saying update failed have been trying since Thursday...

Any ideas please

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @nikdaveylott , try to do the update using WiFi instead of BT (be sure to have the latest Fitbit app version). Put your Versa in the charger and connect it to your computer. Go to you Fitbit Dashboard and press the Watch icon, scroll down to WiFi settings and press it. You should now see the name of your home network with right next to it the WiFi icon in white. Press that and Fitbit starts making a connection to your network and thus your Versa. Once established the icon turns to blue and says connected. Now start the update. Works for me, good luck and keep me posted, regards kuzibri

BTW, if this does not work, do not hesitate to contact me, there are more options/ways to perform the update.

[JuanJoFitbit]

@nikdaveylott I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the update issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

Don't hesitate to get back if any question arises.

Thank you for your help @SunsetRunner.

[nikdaveylott]

Yes thank you
I have a faulty product, so they are replacing it for me

[JuanJoFitbit]

@nikdaveylott, thank you for getting back.

I'm sorry to hear that your Fitbit Versa became faulty. However, I'm glad to hear that you will be back on track with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀