Fitbit Versa Lite is stuck on firmware update

[Pam.E.]

I tired to do a software update it started the update now it is stock on the software up date and it won't do anything even if I hold down the button it restarts and stays at the some place it has been like this for days. I ain't even had my fitbit a year yet. Please help me it is really stressing me out. I have emailed Fitbit twice and no reply still. Help me please

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pam.E..

I appreciate your participation in the Forums and sharing that your Versa Lite is stuck on the firmware update. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Pam.E.]

Hi. I got my replacement Fitbit in Monday I went to set it up from new and the same thing happened again it is stock on Fitbit logo and wont do anything I have tried the steps that your meant to do to try and stort it out but the same thing keeps happening. I did try to email you back but it said your email box us full. I also have emailed Fitbit support twice and no reply from them as well. I am getting really annoyed now because it is weeks now and I still don't have a working Fitbit. I need help and I'm sick of waiting please help me get this sorted and get a working Fitbit. 

Thank you. 

[LiliyaFitbit]

Hi @Pam.E., thank you for your reply. 

I am sorry to hear you're experiencing the same issue with your replacement device and you're unable to get in touch with our Support team. Thank you for trying to resolve this and providing the additional details. I am sorry that you are going through this situation and I am here to help. I've sent this information to our Support team and they will be contacting you soon. Please keep an eye on your inbox. Meanwhile, I recommend confirming the following steps:

1. Turn Bluetooth on and off on your phone.
2. Remove the watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
3. Restart your watch: How do I restart my Fitbit device?

4. Attach your watch to the charging cable and plug the charging cable into a USB port on your computer.
5. Keep your Fitbit device close to your phone or tablet.
6. Tap the Today tab, and tap your profile picture.
7. Tap Set Up a Device.
8. Choose your device and follow the on-screen instructions to continue.

I'll be around if you have any questions. 

[juliocc]

tratando de actualizar fitbit versa, atascado en  el logo  mas de 4 dias,  no hay buena conectividad, constante se  desvincula,  muy muy mal fitbit, no hay avances... pésima desicion  fitbit.

[juliocc]

me sucede lo mismo.... lo mejor buscar otra alternativa  confiable, no hay solucion.

[Pam.E.]

Hi. I have done all them steps and when I have done the hold down on the button it just keeps going back to being stuck on the Fitbit logo and won't do anything else it just goes to Fitbit logo and does nothing else it don't vibrate,  the back lights don't even come on / flash nothing just the logo that's all. I still need help please.