Fitbit Versa Lite won't swipe, stops reading pulse

[ncmntdreamer]

Hi all, i've read the comments and have reset my Lite by holding the button for 10 seconds trying to get it to let me swipe again. It won't come on most of the time by either pressing the buttons, tapping the screen or moving my wrist- yes it is charged and synced. My updates are up to date. I can't swipe the screen to turn it off as the next step suggests on the forum.  I bought it in December so could someone please give me some other suggestions?

Moderator edit: format

[JuanJoFitbit]

Hi @ncmntdreamer, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the swiping issues that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[FionaDragon]

The same issue with swiping is happening to me. It won’t swipe. It won’t respond to tapping. The only thing it shows is the time screen. I have updated. I’ve charged.  I’ve turned it on and off. How do I fix this?

[JuanJoFitbit]

Hi @FionaDragon, regarding the screen issue that your Versa has experienced, thank you for trying to resolve the issue before contacting our Community.

I got in touch with our Support team and told me that they assisted you via email. It's great to hear that you are back on track with a replacement device.

If you haven't done so, please visit our Discussions board and you'll be able to tell your stories, meet more people and start your own topics.

Don't hesitate to get back if more assistance is needed! 😀