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Fitbit Versa Locked - New Owner

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‎01-26-2019 15:35

‎01-26-2019 15:35

Hi All, 

 

I am hoping someone can please please help me! I am a new owner of a previously owned Versa. The lady i bought it off 2 days ago, deleted her accounts & revoked access from her iphone so the watch can be passed onto me. 

I unfortunately locked the watch & its saying "unlock with your phone" i tried resetting the watch by holding down all 3 buttons etc, I've tried everything actually but it will not move off "unlock with your phone"  

The lady i bought it off sold her apple iphone so I can't even ask her if she can go onto her dashboard & fix it from phone. 

How do i get the versa to work again? 

 

Cheers! 

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‎01-26-2019 15:47 - edited ‎01-26-2019 15:49

‎01-26-2019 15:47 - edited ‎01-26-2019 15:49

Hi try the following: https://help.fitbit.com/articles/en_US/Help_article/2250/?q=Unlock+Versa&l=en_US&fs=Search&pn=1#unlo.... Once in this article, scroll down to "

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