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Fitbit Versa Not Working

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‎10-31-2018 12:22

‎10-31-2018 12:22

Today my fitbit quit giving notifications, quit monitoring my heart, and the screen is dull. I just charged it and it is at %. I have tried restarting it, restarting my phone, cleaning it and making sure my notifications and heart rate are all on. Everything is on and it should be working....WHY ISN'T IT? I have only had this 6 months.

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3 REPLIES 3

‎11-01-2018 00:04

‎11-01-2018 00:04

Seeing as you've already tried restarting it, I would suggest doing a factory reset as the next step. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-01-2018 05:19

In response to N8teGee

‎11-01-2018 05:19

I reset it to factory settings, but now it wants me to download the app, which I already have! It won't recognize that.

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‎11-01-2018 05:30

In response to AQUELLA

‎11-01-2018 05:30

Ok, you will need to go into the fitbit app, press the account card in the very top right hand corner, then set up a device and then select Versa. Follow the steps on screen to set up your tracker. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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