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Fitbit Versa Screen fell out of Frame

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Hi, 

 

I live in Australia, Sydney (the relevancy of this will come later), I bought a Fitbit Versa last year (May if I recall if I correctly) so as of this moment my device is almost a year old give or take a couple of months.

I wear it every day cause its my watch and I use step counter. Also despite the swim distance log it apparently has I don't get it wet when I can avoid it.

 

Today, I glance down at my Fitbit to find the screen (so the bit which displays all the data) has effectively come off and is hanging by the cable just out of where it sits in the rose gold frame.

I was naturally quite shocked as I wasn't doing anything that would warrant or could accidently cause a break at that instant. I was only sorting out clothes, so all I potentially did was brush against some cloth and it came loose.

 

I have slipped and banged it against things before (cause I use it while exercising and accidents happen), but nothing at the least in the last 24-48 hours from what I recall.

 

So, my question is why has it come loose?

 

Could it be the heatwave that we are currently experiencing in Sydney (30-40 degrees Celsius or more some days, with sometimes 90% or more humidity)?

As I currently don't live in a residence with air conditioning and technically this is the first summer I have owned this device.

 

On a brighter note it still works thankfully, and I currently have some tape wrapped around it hoping the glue or whatever was holding it re-sets and all is well again.

 

If it doesn't fix itself in this manner, how would I go about fixing this it?

 

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92 REPLIES 92

@Meg2410 ,

Meg, sorry I should have posted this when I first saw your. Post.

 

I live in Australia too and bough my wife’s Versa through JB HiFi and if you still have your receipt, the th retailer will have to replace it under Australian Consumer laws.

 

My wife’s Versa was replaced over 5 times my JB’s within 10 months.

 

So you are still covered

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Good Luck

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I done with this conversation. 
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That is not the case, here in the United States.  But thank you 
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I got the gist of what you were saying several posts ago.  Not to be rude, but you are beating a dead horse.Thank you for your perspective on this, but I shouldn't have to repeat myself so many times. I'm done with this conversation and I am done with Fitbit. I will be purchasing another manufacturers device when the time comes.
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Have to agree. It was getting tiring going back and forth without progress. It's simply not true that a replacement voids your warranty. That's the only reason I got involved. I know first hand because I got a replacement for a replacement. It wasn't for a screen falling off though. Good luck to you. 

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Again , not to be rude, but do you always have to have the last word?
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Not always.

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LOL  Have a nice day

 

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You have a great day too!
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Thanks Patty! Hope you had a great day yourself. 🙂

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This happened to me today.  It looks like the glue holding the screen to the watch base has disintegrated.

I might try some crazy glue

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Hi everyone. For all of you who are new to the Fitbit community, welcome. 

 

I appreciate your participation in the Forums and sharing your experiences. I understand how you are feeling and appreciate your efforts to resolve this. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

In an effort to keep the forums organized, this thread will be closed. If there is anything else we can help you with, do not hesitate to start a new topic.

 

See you around.

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