Fitbit Versa - South Africa

[Hemish]

Hi, please can you help me, I bought a Fitbit versa in May 2018 from Takealot in South Africa and the face fell off in Dec 2019. It is still under warranty however Takealot is saying they wont replace it? How can the face falling off be my fault?

Moderator edit: format

[Hemish]

Hi, i had the watch for a year and half and thr face fell off. It has a 2 year warranty right? I bought it from takealot in South Africa. Can it be replaced?

[Odyssey13]

Hi @Hemish   here is the warranty and return information - click to go there.

[Hemish]

Hi, so do I have to complete the warranty service process? When I click on
the link, it doesnt show anything. Please advise?

Thank you
Regards
Hemisha

[Hemish]

Hi when I go to complete the warranty service and click on the link, it comes up blank. 

Am I able to get it fixed  or replaced?

 

[MarkMM]

You probably need help from an actual Fitbit Employee. Not sure how all this works from South Africa. Here, the warranty is 1 year, and the Fitbit would have to have been bought from an authorized retailer. I tried notifying a Mod to come here and assist you. 

[JuanFitbit]

Hi everyone! I apologize for the delayed response. 

Hi @Odyssey13 , nice to see you around! Thank you for your help and the link provided. 

@MarkMM , a warm welcome back to the Community! I really appreciate your comment and for letting us know about this thread! 

@Hemish , a warm welcome to the Community! Thank you for your information and the screenshot provided. I already reported the link, and our team is having a look at the situation. 

I also took the liberty to contact support in your behalf, and they'll be contacting you via email very soon. 

The'll be more than glad to help you out! 

Please keep us posted.

[Hemish]

Thank you so much. I appreciate your help