Fitbit Versa Special Edition: Condensation in Watch

[Aidenmarko1]

The watch has Condensation in it, it was very humid were I live and it must have got in somehow. I have not entered water with it, what can I do? The watch has very limited functionality.

[LiliyaFitbit]

Welcome to the Fitbit Community @Aidenmarko1. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Special Edition has condensation in it. Thank you for providing the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[Aidenmarko1]

Hi! Thank you so much for the help, but my local retailer actually exchanged it back. I'll let you know if I have any questions, thank you so much again!

[LiliyaFitbit]

Thank you for your reply @Aidenmarko1! 

I am glad to hear your local retailer exchanged your watch. I really appreciate your efforts and your time. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Best of luck with your health and wellness goals! Looking forward to seeing you around the forums.