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Fitbit Versa back button not working

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‎02-21-2019 01:50

‎02-21-2019 01:50

I got out the pool after a swim to find the face has got suck on the settings screen, when I got home I managed to restart it even thought none of the bottoms were working. It took me to the home screen where it didn't end up recording the swim I did even though I was constantly look a thing the stats from it throught out the session. After tell more restarts the two right hand side buttons work but the back (left) button does not which means it is pretty much useless!

i have tried to clean it out and charge it and restart it but nothing is working!

Is there anything else I can try...

many thanks x

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‎02-21-2019 05:49

‎02-21-2019 05:49

Hi @Izzy_morgan That is not sounding good! Thanks for the detailed description of what youbhave tried. As it hasnt responded to the restarts you have done I will flag your post for a moderators attention for further assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2019 08:22 - edited ‎02-21-2019 08:23

In response to NellyG

‎02-21-2019 08:22 - edited ‎02-21-2019 08:23

Welcome on board @Izzy_morgan! Thanks so much for troubleshooting this inconvenience on your own. Nice way to go! Smiley Very Happy 

 

I was about to create a support case on your behalf, but I just saw that your contacted our Support Team after posting here. I'm glad to hear our team was able to help. 

 

Thanks for flagging the post my friend @NellyG! 

 

Have a nice day guys!

Maria | Community Moderator, Fitbit


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