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Fitbit Versa battery remains at 0%

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‎04-20-2019 04:07

‎04-20-2019 04:07

Good Morning All,

 

I received my fitbit for xmas and suddenly on Thursday, it shut off.  I don't have any fancy clocks and have had it on the charger for 2 days, but it still just says 0%. 

Any help? 

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2 REPLIES 2

‎04-20-2019 04:43

‎04-20-2019 04:43

Hi, clean the contacts of your Versa and charger, try a different USB port or wall outlet. Restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If none of the suggestions work, contact Customer Support and ask for a battery test. 

BTW, do you have the possibility to try another charger??

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‎04-23-2019 08:17

In response to SunsetRunner

‎04-23-2019 08:17

@mkarmin1 Welcome to our Fitbit Community! I'm sorry for the late response. However, I want to follow on the charging and display issues that you have experienced with your Fitbit Versa.

 

I'd like to know if you have tried the troubleshooting steps that shared my friend @SunsetRunner.

 

In case you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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