help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa blank screen after factory reset

‎06-19-2025 09:48 - last edited on ‎06-19-2025 11:40 by Fitbit Moderator

‎06-19-2025 09:48 - last edited on ‎06-19-2025 11:40 by Fitbit Moderator

So i bought a versa from a garage sale for about 15 bucks. It worked when i charged it but it still had the other owner’s data on it. I factory reset it and now it just dosent turn on at all. HELP IS NEEDED


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-19-2025 10:16

‎06-19-2025 10:16

Hi @Maddeluc000 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Versa doesn't turn on at all. 

This is not the experience we want for our customers, and I understand your feelings about this situation. 

In order to better understand the issue, could you please confirm if there are lights in the back of the pebble? 

This could be due to a charging problem. Please take a look into this help article: Why isn't my Fitbit device's battery charging?

If you are able to see the lights on the back of your device, please try to perform a restart: How do I restart my Fitbit device?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes

‎06-19-2025 11:08

In response to MarioSFitbit

‎06-19-2025 11:08

No i dont see lights on the back of it but i heard the components inside of the watch running and i dont know if its the screen on it or something

Best Answer
0 Votes