Fitbit Versa buttons and screen not working

[Kristinmclean]

I noticed yesterday my back button on my versa has stopped working. Then today the screen seems to be going funny. Has anyone else had this problem? If so what can I do to fix it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kristinmclean.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa screen and back button. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Try to restart your device by following the steps from this help article: How do I restart my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Pinkyplaid22]

On 415/2020 my fitbit versa 2 was working fine and all of a sudden the screen went crazy and was pixelated and now it will light up when I turn it toward me to check time but then fades out and turns grey !! I called fitbit and was told that because my watch was 4 months over the 1 year warranty all they could do was offer me a coupon to purchase a new watch and so I asked for a supervisor hoping they would try to help me! It's a 300 dollar watch that only lasts for 16 months !!!!  Have tried everything I've read to make it work again. Waiting on a supervisor to email. Hopefully they will help! Very disappointed in fitbit at the moment !

Moderator edit: format

[Kristinmclean]

Hi there 

I let my device’s battery go flat in the hopes to restart it. And now I can’t get it to turn on at all. I don’t understand why this has happened all of a sudden. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pinkyplaid22. Thank you for your reply, @Kristinmclean. I am sorry for the delayed response.

@Pinkyplaid22 thank you for joining the thread and sharing your experience. I totally understand how you are feeling and appreciate your troubleshooting efforts. Thank you for letting me know that you're working with our Support team at the moment. I am sure they will do their best to help you, please continue working with them. 

@Kristinmclean I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[kmcmasters]

My versa 2 screen is not working either.  I am able to see the clock screen but not able to swipe anywhere else.  I cannot get to settings to reset it.  I have tried turning it off and back on several times.  I just purchased it in December.  Please help.  Thank you

[MBaudi]

Hi there. I experienced the same problem earlier this month. My Versa won't turn on anymore after the initial screen malfunctions. Purchased 15 months ago. I spoke with customer service and they advised there is nothing that can be done, and offered 25% off a new device since it's 3 months outside of the warranty period. I'm disappointed. Hope you have better luck. 

[jmkf84]

I woke up this morning and my watch was working fine and then all of a sudden the screen went white and now it's gray with a white line at the top.  It vibrates but I cannot see anything.  I've tried changing the clock face and that did not work.  I restarted it several times with no changes.  Then I restored it to the factory settings and deleted it off my app.  Now I cannot connect to it because I can't see the four digits.  So frustrating! 

[Pinkyplaid22]

Thank you for your response! I am really disappointed that my watch broke already and of course I miss it ALOT ! I really hope that fitbit will make it right...16 months just seems a short amount of time for a 300 dollar watch! And a coupon to purchase another fitbit product doesn't cut it for me because I would be afraid to buy another one. Hopefully they will contact me soon ! Thank you 

[Pinkyplaid22]

I think that's ridiculous that they would offer either one of us a coupon ! I could understand if it were 2 years down the road ..although I think they should last at least a few years for the price. I will definitely not ever purchase Fitbit products again if they dont do something more than a 25% off coupon. Sorry to hear that you and so many others are having issues with your watch ! 

[Pinkyplaid22]

My watch went crazy on 4/15/2020..hopefully you have some warranty left on your watch ! 

[kmcmasters]

I actually contacted support through chat today. It is under warranty thankfully. They said they would be emailing me instructions for replacement. I haven’t received the email as of yet. Hoping it arrives soon.

[Pinkyplaid22]

Are you talking about my watch or the other lady's?

[Pinkyplaid22]

That's great ! I wish I could say the same ! My watch is 4 months out of warranty ! So far nothing from fitbit but an offer for a coupon and my watch cost 300 dollars!

[kmcmasters]

I’m sorry 😞

[Pinkyplaid22]

Well after speaking to a supervisor they still offer nothing more than a coupon so I most certainly will not be using that because I will never buy fitbit again. I know that fitbit could offer me a replacement watch but they wont ! Very sad !!!! 

[Kristinmclean]

Yes I must say, I am very disappointed to hear that so many people are having a similar problem to me, and just after the warranty ends.. 

I really loved my Fitbit and am very disappointed and now nervous to get another one if they just stop working 4 months after the warranty ends. I really thought Fitbit would be more reliable. 
still haven’t received any communication from Fitbit about my query.