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Fitbit Versa can’t turn on

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‎09-02-2019 02:20 - last edited on ‎09-03-2019 09:21 by Fitbit Moderator

‎09-02-2019 02:20 - last edited on ‎09-03-2019 09:21 by Fitbit Moderator

Fitbit versa can’t turn on. Today I did my work out after that my versa screen turn off and can’t open. I have restarted but it didn’t work. Please help me to deslove this problem.

 

 

Moderator edit: format

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‎09-03-2019 07:47

‎09-03-2019 07:47

@Gogybeer welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know if your Versa vibrates when you put it on the charger.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip them and proceed with the rest. After trying these steps, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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