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Fitbit Versa charge doesn't even last 24 hours

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‎08-10-2018 09:43

‎08-10-2018 09:43

I have had my versa for about 5 months and it does not keep charge. Is there anything I can do to try to reset it, or is it a factory issue and have to be replaced. Should be under warranty if it has to be replaced. I ordered it direct from Fitbit..

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‎08-10-2018 10:27

‎08-10-2018 10:27

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

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Wendy | CA | Moto G6 Android

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