help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa crashed and won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2020 01:20 - last edited on ‎05-04-2020 19:50 by

‎05-03-2020 01:20 - last edited on ‎05-04-2020 19:50 by

Hey so I have had my Versa for about 2yrs now and it has Crashed! I can not get on the screen to do a factory reset (yes I have tried with the buttons also and that did not work) it did reset but my screen is black with the logo glitched on the top... I don't believe I have a warranty on it... Is there anything I can do?!? (It has even deleted device from my app!)  

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2020 19:49

‎05-04-2020 19:49

Welcome to the Fitbit Community, @CW02.

 

I am sorry to hear your Fitbit Versa crashed and won't turn on. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes