Fitbit Versa devices won't turn on

[Danka.M]

I have two devices that won't turn on.

One stopped working after factory reset and it can not be turned on again.

Other just went crazy, logged crazy amount of activities and heart rate and turned off forever.

Is 2 months lifetime for Fitbit devices?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Danka.M. 

I appreciate your participation in the Forums and sharing that your two Fitbit Versa devices won't turn on. Thank you for your efforts to resolve the issue and sharing the additional details. Fitbit trackers are made to last and we do not expect manufacturing issues to affect our devices, though different users report different life span since there are factors out of our control that may affect the devices.

Please confirm if you've tried the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

If the issue still persists, please confirm the steps you've tried to do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around. 

[Jdagostino]

This is the second Versa I have had that had issues once a new update was introduced. I’m so frustrated and disappointed by this. And the fact that Fitbit can’t realize (or maybe does and they don’t care) that this is an issue with a lot of your customers just angers me. I really loved the product but the customer service suffers. Can’t there be an option to opt out of updates so this never happens again? IMO a 25% discount is not the solution when it will obviously occur again!

[Danka.M]

Hi,

Thanks for welcoming me to the community.

For device 1 I did: https://www.youtube.com/watch?v=_xTs59I3RZ0

And now I can not turn it on.

Device 2: First, display stuck, touch screen wasn't responding, then it started logging crazy stats, like 300 pulse, 5K calories burned etc. and then just turned off. I put it on charger over night, nothing. No response at all.

[Danka.M]

Hi,

Yes, every update is gamble, real nightmare.

I don't need discount, I will be very disappointed if this isn't fixed. Because I will have to buy other brand and loose a year of data 🙄

[LiliyaFitbit]

Thank you for your reply @Danka.M. It's nice to see you around @Jdagostino. I am sorry for the delayed response. 

@Jdagostino thank you for joining the thread and sharing your experience and feedback. I totally understand how you are feeling as you love the device and would like to continue using it. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I could see that you got in touch with our Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

@Danka.M thank you for your troubleshooting efforts and for sharing a link. I understand how you are feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.