Fitbit Versa display and heart rate monitor not responding

[leboromei]

My Versa touch screen is not responding, my HR little green flashy light is not working. I have reset the Versa 2 times today and am having major issues all of a sudden. 

Moderator edit: Updated subject for clarity

[SunsetRunner]

By "reset", are you referring to a Restart?  Either way, do it several times if necessary.

[leboromei]

Yes I have done that several times. I am not able to get to the settings to shut it completely off due to the fact that my touch screen is not responsive.  

[SunsetRunner]

Then try a Factory Reset with the instructions below which can be done with the buttons.  Follow the instructions very CAREFULLY and if it doesn't work at first, try again.

 On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[leboromei]

I have reset, restarted, factory reset (which did not work) all day today. I have been in touch with the support team (which were no help). I'm at a total loss here!

[FrozenViking]

Hey leboromei,

Mine did something similar:

It started with the battery going haywire: At first I only needed to recharge every 4-5 days, then it dropped to 1 day, then to 16 hours and on the last day 8 hours. On this day the screen became blurry, with lines on it and the different screens superimposed on each other.

I contacted customer support (back when I all of a sudden needed to recharge every day) and got an answer after 6,5 days. By that time it only lasted 16 hours, so they were able to confirm that my Versa was not doing great. They asked some more questions, which I answered. When the Versa started superimposing the different screens, I got really fed up, so I went to the store I bought it and gave it back to them and asked for a refund. Which I got when they saw the screen.

So the morale of my story: Ask for a refund if you can and wait for a better product (and better customer service).