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Fitbit Versa display not turning on

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‎06-16-2020 01:38 - last edited on ‎06-20-2020 16:19 by Fitbit Moderator

‎06-16-2020 01:38 - last edited on ‎06-20-2020 16:19 by Fitbit Moderator

Having issues with my Versa screen.  It will light up, but nothing actually shows on the screen. Earlier in the day I had multi color vertical lines.  Those are now gone, and I'm left with it just lighting up.  Anyone else had this issue? 

I tried factory reset, but because my screen doesn't work, I cannot see the code to get everything to sync to my phone.

 

Is there anything I can do to fix it, or do I count it as a loss, and buy new?

 

Moderator Edit: Clarified subject

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‎06-20-2020 16:18

‎06-20-2020 16:18

Hi @kaitlynd0517, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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