help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa freezes every day several times

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2019 16:50

‎02-24-2019 16:50

My fitbit versa freezes with the fitbit icon on the screen. It does this at least 2 to 3 times every day. I have to restart it by pressing the left & bottom right buttons.  Sometimes it take several tries before it returns to clock screen. I have done a shutdown & still it continues. 

 It has locked up at night preventing my alarm from waking me up on it.

 I have read many many posts on here of other fit bit versa owners having this issue. Is this watch going to be recalled? Or is fitbit coming up with a fix?  Because it obviously is flaw in manufacturing & no one should have to go through this aggrevation daily.

Best Answer
0 Votes
1 REPLY 1

‎02-24-2019 17:16

‎02-24-2019 17:16

Hi, this is indeed totally not normal. My Versa works with no flaws at all for several months already with a battery time of 5+ days, even after the the new Firmware update. So, I advice you to contact Customer Support about your issue and ask for a replacement, which is of course dependent on your warranty.

Best Answer
0 Votes