Fitbit Versa gives black/white screen

[Linfon85]

Hi,

I bought my Fitbit Versa in August 2018 and this morning I showered with it and since then the screen is black (sometimes white). Looks like the screen is broken, because on the app I still see my heartbeat and steps are being count and the watch vibrates when I need to get my hourly 250 steps in.

I had this once before, also after showering and luckily after a while my Fitbit worked again.

Looks like this watch is less waterproof than claimed. It seems really broken now. I also read that a lot of people experience the same problem.

I also hear the replacement process takes sooooooo long (I'm from The Netherlands). Can you also get a refund instead of a replacement?

[LiliyaFitbit]

Hello @Linfon85, it's nice to see you again in our Community Forums. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa screen. I appreciate your troubleshooting efforts and the information that you still see your data on the app and the watch still vibrates. Thank you for providing the purchase details and sharing your concerns. We're constantly working on improving our devices and user experiences.

Regarding your inquiry about a refund, if you bought your device from fitbit.com, we accept returns for 45 days from the date of purchase. If you didn't purchase your device from fitbit.com directly, please contact the retailer or partner. We can only refund items purchased from fitbit.com. You can take a look at this page for more information about the warranty policy.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out, address your concerns and provide you a solution, please keep working with them. 

I'll be around if you need further assistance.