Fitbit Versa goes to start screen and stops working

[wyrd_writer]

For the past couple of nights my versa goes to the start logo screen and stays there.  I'm forced to restart the device every morning.  It stops working at 4:17 AM every morning, which I know because I use it to track my sleep.

This is getting frustrating especially since the unit is less than 30 days old.

Suggestions?

[Marrrmaduke]

@wyrd_writer Always at the same time? 4:17? ughhh this is scary... Could be haunted? Possessed by demons? Ok, jokes aside this is highly unusual. You mentioned constant reboots so obviously this does not help. I'm afraid you may need to perform a factory reset. This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app. Good luck and do report back...