Fitbit Versa half screen is black and flickering

[saketp]

My Fitbit Versa screen is not working properly, I can see only half the screen that too with a flickering effect. I tried to restart it several times but nothing happened, the issue still persists. However, the device is getting synched with the app and shows all the stats but the display has definitely some issue.

I am sure that I didn't take it to water and also it has not fallen from anywhere, I don't know what has caused this problem.

Please help me with fixing this. Thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@saketp welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since half of the screen is flickering. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try one more workaround that has been helpful. Please try a factory reset. To to so on your device, open the Settings app > About > Factory Reset or Clear User Data. Make sure to sync your watch in order to avoid losing current data.

Finally, change the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 

[saketp]

@JuanJoFitbit  Thanks for the solution.

I tried resetting also but that too didn't help me. Also, the clock face which I am using is the one provided by Fitbit. 

Anyways, I am also in touch with customer support and I hope to get a positive outcome.

[JuanJoFitbit]

@saketp I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they are assisting you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Mom2maxxnsophee]

Did you find a solution?   Mine is also having this issue.  I don't shower with it or anything.  I woke up and it was flickering.  I've reset it and I've turned it off and charged it.  Same issue. 

[JuanJoFitbit]

@Mom2maxxnsophee, welcome to our Fitbit Community. By the way, I'm sorry for the late response.

Regarding the screen issue that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps that you mentioned before getting in touch with the Fitbit forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Let me know how it goes.

[Mom2maxxnsophee]

Still not working

[JuanJoFitbit]

@Mom2maxxnsophee, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Hollyj3889]

My versa is doing this as well... I tried the things you mentioned above and it’s still not working. Can you help me?

[JuanJoFitbit]

@Hollyj3889, welcome to our Fitbit Community. By the way, I apologize for the delayed response.

I appreciate the time spent trying the troubleshooting steps listed above before contacting our forums.

I'd like you to try one more workaround which has been helpful for this type of issues. Please try a regular restart, To do so, please follow the steps listed in this help article. After this, try changing the clock face again and see if the display works properly.

Keep me posted.

[saketp]

Sorry for the late reply.

I tried all the troubleshooting steps provided to me in the community posts
and the customer service but it didn't work and later on, they sent me a
new one versa.

Thanks

Moderator edit: personal info removed

[JuanJoFitbit]

@saketp, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

I'm so glad to hear that our Support team took care of your case and you will be back with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Hollyj3889]

I have not heard anything from support about mine.

Sent from my iPhone

[JuanJoFitbit]

@Hollyj3889, I apologize for the delayed response. Regarding the screen issues that you are experiencing, I would like to know if you contacted our Support team.

Also, please let me know what was the behavior of your Fitbit Versa after trying the steps that I shared in this post. These details will help me to follow up and assist you accordingly.

I appreciate your patience with this.

See you later.

[Hollyj3889]

 I have not contacted support yet. 

it just keeps doing this no matter what I do

[JuanJoFitbit]

@Hollyj3889, thank you for getting back. By the way, I'm sorry for the late response.

Since your Versa is experiencing the same issue, I'll send your case to our Customer Support team and they''ll be happy to follow up and assist you accordingly. Please keep an eye on your email account.

Don't hesitate to let me know if you have additional questions.

[Cooper46]

My Fitbit is totally black. I feel it vibrate and the green light comes on in the back..it does connect via Bluetooth and is trying to forward the access number to connect but I can’t see anything on the screen

[JuanJoFitbit]

@Cooper46, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Since your mentioned that your Versa's display won't turn on, I'd like you to restart it as described in this help article. After this, check out if the display turn on.

Keep me posted on the outcome.

[Cooper46]

I’ve tried resetting it did not work..I had my Fitbit on then charger over
night, even used my sisters charger, still nothing

[JuanJoFitbit]

@Cooper46, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.