Fitbit Versa has green/purple vertical lines on screen.

[alannahm91]

I noticed this morning when I woke up that my Fitbit Versa's screen was completely black and unresponsive. I tried resetting it but the only thing that pops up on my screen are green/purple vertical lines and what faintly looks like the Fitbit logo. As soon as my fingers are off the buttons, the screen goes black again. It doesn't light up at all when I put it on charge. I've had my Versa since August 2018 and wear it daily. Any help?

[NellyG]

Hi @alannahm91 It doesnt sound good, but try a semi factory reset as set out below.  If that doesnt help then Support is you only option. Contact them to see if they are able to assist.

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[alannahm91]

It didn't help at all. I tried that before posting here. This morning the screen is just black but lights up without the vertical lines and is unresponsive. Hopefully Fitbit Support can help me out, my Fitbit should last longer than 17 months. 

[alannahm91]

Photo added for clarity on the issue I am having.

[Emlw23]

Hi, I’ve had my Fitbit for less than a month and I’m having the same problem as you. The photo you included looks  exactly like my Fitbit. I was just wondering if you ever found a way to resolve the issue?

[alannahm91]

Hi, I actually ended up contacting customer support and they sent me out a replacement fitbit. I couldn't praise customer support more for the way they helped me out. Best of luck!