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Fitbit Versa has locked me out

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‎10-02-2018 17:33

‎10-02-2018 17:33

Fitbit Versa has locked me out and is stating unlock with your phone. On my android phone it asks me to re-enter a new pin, which I have however says error connecting to Versa, but it has only synced moments ago. Therefore can not set a new pin to active watch.
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1 REPLY 1

‎10-04-2018 06:20

‎10-04-2018 06:20

@Melmac1971 Welcome! Thanks for being part of our Community! Sorry to hear about your locked Versa. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Now retry changing the password. If the issue persist try using a different phone for this process. You can find additional instructions here.

 

Let me know how it goes!

Alvaro | Community Moderator

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