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Fitbit Versa has stopped connecting to my phone

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‎07-09-2018 13:43

‎07-09-2018 13:43

I am having issues with my Versa. I have had the Versa since it's launch in April. It has been fine until 30th June. Since then it has not synced, although my Flex that I have on the same account has synced. 

 

I have restarted my Versa, uninstall and the reinstall the Fitbit app and nothing has worked. I then deleted my Versa from my account with the intention of reinstalling it. However I can not install my Versa on the app now, it goes through the usual process, finds the Versa but won't connect. It keep on coming up with the 'not working' page and some troubleshooting things tho tho, which I have and still nothing. 

 

Have this happened to anyone/ does anybody know a solution? 

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9 REPLIES 9

‎07-09-2018 19:33

‎07-09-2018 19:33

Mine has not updated since yesterday and when i try to open app today to change watch face it says app is not responding and closes on me.  

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‎07-09-2018 22:34

In response to megantiffey

‎07-09-2018 22:34

Mine hasn't synced since Sunday. I dont know what's going on.

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‎07-10-2018 01:33

In response to megantiffey

‎07-10-2018 01:33

I am having the same problem. My phone keeps saying Fitbit is not responding and closes down. Its so frustrating. This is now going in to the third day. Does anyone have any ideas?

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‎07-10-2018 01:54

In response to Tlscott1982

‎07-10-2018 01:54

I think there's something wrong with syncing. though mine is syncing I've to try it several times since Saturday... I never had this problem before.

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‎07-10-2018 04:18

‎07-10-2018 04:18

Mine seems to do this frequently.  I will open the app on my phone and see it hasn't synced - then when I try to do it manually, nothing.  The only thing that helps is to reboot the watch itself, which then will find.  If that didn't work I would delete and re-load the app.  Frustrating product. 

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‎07-10-2018 04:23

In response to mftucci

‎07-10-2018 04:23

Thanks for that info I will try that
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‎07-10-2018 05:11

‎07-10-2018 05:11

When I first got my versa it was amazing. 

Now have the same problems as you all. Won't sync, even a manual sync. Have to uninstall fitbit app numerous times daily, reinstall, have rebooted my my phone numerous times. 

Is driving me made. Never had problems like this with other fitbit. I had heaps of trouble setting up the first time too, I took back where a bought it even they where confused.

 

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‎07-10-2018 05:16

In response to Teaka

‎07-10-2018 05:16

The only times I've had difficulty with syncing has been when there's been another bluetooth option, besides the phone, such as the laptop. If I turn off bluetooth on the laptop then it syncs fine.

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‎07-10-2018 05:18

In response to SunsetRunner

‎07-10-2018 05:18

That's interesting I'll try doing that thanks
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