Fitbit Versa heart rate monitor not working

[KarenFalls]

I've had my Fitbit versa since April and two days ago the heart rate monitor stopped working.  I've already checked to make sure the heart rate monitor was on in the settings, turned off the versa, and factory reset it with no luck.  Any other ideas?  I'm starting to lose faith in Fitbit products.  I've had to replace so many watches within a year of buying them over the past 5 years.

[JuanJoFitbit]

@KarenFalls welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our Fitbit Community.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your heart rate for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[KarenFalls]

Thank you for your response. I have tried all suggestions in the article a few times today and nothing has worked.  Please let me know if there is anything else I can try.

[JuanJoFitbit]

@KarenFalls I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀