Fitbit Versa heart rate monitor stopped working

[PtPlanner]

Hello. My FitBit Versa heart rate monitor stopped working.  I didn’t really notice it until I saw that my sleep pattern was only showing basic sleep details.  I’ve gone through all the steps in the “help article,” reset, restart, several times, cleaned the sensors on the back, allowed the battery to drain, then recharged. Everything else is fine, but nothing has worked for the heart rate monitoring. The 2nd light still blinks green, when I look at it, so not sure why I keep seeing “null” under the heart rate face display.  Anyone else experience this? What was your solution?  Thanks!

Moderator edit: format

[JuanJoFitbit]

@PtPlanner it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your heart rate for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[PtPlanner]

I've gone through ALL of these steps multiple times, I've let the battery run out, I've gone a day of two with out wearing it, I've turned off/on everything listed, I've browsed the categories at the bottom of the article looking for other solutions. Nothing is working. 😞

[JuanJoFitbit]

@PtPlanner thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀