Fitbit Versa heated up and the screen stopped working

[dondaleah]

I have had my Versa since December 2018 and have had no problems with it, but today, it just starting heating up on my wrist and then the screen stopped working. I can't sync it through my phone or do anything there. I have tried restarting it by pressing and holding the back button and bottom button several times, but nothing happens. There are also no longer lights showing on the back of the watch face to monitor heart rate, etc. Did it just die on me after less than a year? Any other suggestions?

Moderator edit: format

[SunsetRunner · Accepted solution]

Contact Customer Support.

[JuanJoFitbit]

@dondaleah welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa got heated and the screen won't turn on. I appreciate the time spent trying the a restart before contacting our forums.

I was able to get in touch with our Support team and was told that you contacted them as @SunsetRunner advised. I'm glad to hear that they took care of your case and provided a solution. Don't hesitate to get back if any question arises.

See you guys around! 😀

[dondaleah]

Yes, thank you! Customer service resolved it and is sending me a replacement because it is still under warranty. Thanks for the help!

[Pujast]

hi I am facing the same issue ,I have tried restarting it couple of times but it doesnt seem to start.

I have tried all the ways to restart the Fitbit Versa but doesn't seem to work. kindly help 

[JuanJoFitbit]

@dondaleah I'm sorry for the late response. However, I'm glad to hear that you will be back with a replacement unit soon.

@Pujast I'm also sorry for the delayed response. I contacted our Customer Service department in regards the screen issue that your Versa experienced and they told me that they assisted you via phone. It's great to hear that they provided a solution as well.

As a side note, I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Pujast]

Thank you so much for the support

[JuanJoFitbit]

@Pujast, you are welcome!. By the way, I'm sorry for the late response. However, I'm glad I could help.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀