Fitbit Versa high heartrate when not wearing watch?!

[Ailce1]

So the other night I realised on my app that my heartrate was 135bpm, funny thing is... I wasn't wearing my watch! Has this happened to anyone else? Or am I just the only one who has a ghost?

[Marrrmaduke]

@Ailce1 reboot your versa by pressing and holding the left and bottom right buttons until fitbit logo flashes. Also, make sure that you put your tracker sensor up so the LED lights do not reflect from any surfaces. If this does not help, you might need to restore Versa to factory defaults (perform a factory reset). Let me know if you need help. Good luck!

[Briant566]

 HI i have exactly the same issue posted here

https://community.fitbit.com/t5/Versa/Heart-showing-when-Not-on-wrist/m-p/3221131#M73351did not have it on all day                                       This was on my desk all Day ?????

[Marrrmaduke]

@Briant566 is versa the only tracker linked to your account?

[Briant566]

 Yes the same with Me look at My photo of the versa 

I was not wearing it all day 

[Briant566]

 Yes this is my only Fitbit versa and its just one account 

[LnS2001]

Recommend having your watch face facing down when not wearing it. I observed the same issue and ever since using the guidance listed above; I have not had the issue of a recorded heart rate when not wearing the watch.

[Marrrmaduke]

@Briant566 @Ailce1 yeap. Try putting versa belly up. 👍🏻