Fitbit Versa is not monitoring the sleep hours.

[Lipsha]

This is my 2nd issue in this one week. Even though I am wearing the watch while sleeping still its not taking the sleep hours and tracking my sleep. Its not showing anything on sleeping graph. Previously 2 days it show but it shows wrong data. When I spend this much bucks for this watch because of this brand not hoping the same from Fitbit.

Moderator edit: format

[JuanJoFitbit · Accepted solution]

@Lipsha welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your sleep properly.

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, make sure that your Versa is not being worn too tight.

Finally, try the following: Go to your profile settings and change the sleep sensitivity from "Normal" to "Sensitive". After this, monitor your sleep for the next 48 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[Brandywis]

I'm having the same issue; tried the restart to no avail. I then went to my sleep log and edited it, saved it - and there it is. Hopefully this gets fixed and I don't have to do that every day, but for now it works. 

[Lipsha]

Thank you Juan.  I have tried all the solution you have given to me. So let's see how the things will go. 

[JuanJoFitbit]

@Brandywis thank you for participating in our Fitbit forums!

I appreciate the time to try the recommended troubleshooting steps that you guys @Brandywis @Lipsha,  have tried. Don't hesitate to get back if you seem something unusual and I'll be glad to follow up.

See you around! 

[Lipsha]

I have checked the same but didnt work only. Now it moniter the sleep hour
but wrong one. It shows I slept only 1 hour 5 min which is completely
wrong. Don't know what should I do.

Thanks and Regards
Lipsha

[kmperk]

I was getting my sleep data every day with no problems, and suddenly two days ago I stopped getting any data.  I have tried restarting my Versa, and I have removed the Fitbit App and re-added it to my phone.  The sleep data isn't showing anywhere (Versa, phone app, or computer).  I have reset my settings to be "sensitive" and will see if that works.  Any other suggestions would be appreciated.