Fitbit Versa is not starting or turning on

[Mmcecipr]

Hi all- my fútbol is not starting...its been charging all night..

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Mmcecipr welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not starting. In order to avoid any confusion on my end and assist you accordingly, please let me know if you meant "futbol" or "Fitbit".

Thank you in advance for your response! 

[Mmcecipr]

Hi I meant fitbit...Thanks!Sent from my T-Mobile 4G LTE Device

[JuanJoFitbit]

@Mmcecipr thank you for getting back! Since it's not turning on even though you've charged it all night, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it gets back to life.

Keep me posted on the outcome! 

[Mmcecipr]

Hi,I apologize for the delayed response. After trying all the troubleshooting, it is not working, still.  What elese is there for me to do? Thanks!Sent from my T-Mobile 4G LTE Device

Hi,

I've done all the troubleshooting recommended and the fitbit does not work. What is the bext step?

Thanks,

Ceci

Moderator edit: merged reply

[JuanJoFitbit]

@Mmcecipr I'm sorry for the late response. However, since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!