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Fitbit Versa is not turning on

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‎09-01-2018 05:42 - last edited on ‎09-02-2018 07:56 by Moderator Alum

‎09-01-2018 05:42 - last edited on ‎09-02-2018 07:56 by Moderator Alum

I left my Fitbit Versa charging overnight and when I woke up it was off. I am not sure if it's the charger or the Fitbit. I tried restarting it nothing. I tried connecting the charger directly from laptop and nothing. I just got this device from target for mothers day this year and I don't understand why is already giving me issues.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-01-2018 07:20

‎09-01-2018 07:20

Try restarting it several more times. If that doesnt bring it back to life try a Factory Reset. If that doesnt work you will need to contact Support (link in my signature)

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-02-2018 07:57

‎09-02-2018 07:57

A warm welcome to the Community @Giginpablo25 and @NellyG thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked, are you will having issues with your Versa turning on?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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