Fitbit Versa is synchronized but screen went totally black

[MariConnie]

Hi, 

My Fitbit Versa was working swell but after the Update , my screen went totally black. I tried factory reset, changed clock face and updated, the screen just turned black. I made some tests, called someone, sent messages to friend’s and it vibrates as when you get a call or message except that the screen turned black. Also the battery drains too fast after the update. 

Really appreciate your help.

Connie

btw my Fitbit is about 2 years old 

Moderator edit: format

[NellyG]

Hi @MariConnie  Id suggeat you contact Support and see if they can help you.

Fitbit Support  

[MariConnie]

Hi @NellyG , i did but still no luck... will keep trying tho. Thanks