Fitbit Versa locked and wont sync to app

[Charilita]

My Fitbit Versa was syncing fine to my phone and my app, then yesterday it stopped. Everytime I try to sync it to my Fitbit app, it tells me that my Fitbit is locked due to being stolen or a warranty replacement being issued. I purchased this Fitbit brand new and I am the only owner, haven't had any warranty claims and have not reported it lost or stolen. Has anyone had this problem?

Moderator edit: format

[Marrrmaduke]

@Charilita so it doesn't request a PIN code? At this point the best would be to reach out to Customer Support as this might be an error on Fitbit end. You might need a proof of purchase. 

[Charilita]

It does ask a pin code, I put the pincode in and it tells me that my device is locked and that it may be due to being lost or stolen. I spoke with fitbit customer service, but they said I needed to be transferred to a higher department, but at the moment my watch is useless. I do have proof of purchase, so that isn't a problem.

[Marrrmaduke]

@Charilita I see normally if the device syncs without issues it can be unlocked with the phone.  Whatever you do, do not remove the device from the fitbit mobile app.