help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa, motorcycles and unearned badges

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2018 13:37

‎05-09-2018 13:37

My boyfriend recently bought a Versa.  He's got on well with it until he took his motorcycle out today and logged 25000 steps and 400 odd flights of stairs...  He then decided it was not for him, and passed it on to me.

 

As I was trying to sync it across, my first attempt hadn't cleared the data, so my Fitbit account now has the very data that annoyed him so much.  

 

How can I remove this?  I have loads of badges that I've not earned...

Best Answer
0 Votes
1 REPLY 1

‎05-09-2018 14:08

‎05-09-2018 14:08

Its because he didn't sync his device before turning it over to you.

 

All you can do is open up a new account with a different Email address.

 

I would have the old account deleted when done by contacting support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes