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Fitbit Versa music control not working following firmware update

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‎10-23-2019 18:15 - last edited on ‎10-28-2019 13:17 by

‎10-23-2019 18:15 - last edited on ‎10-28-2019 13:17 by

Hi there,

 

My fitbit versa music control is not working at all following the firmware update. Initially i have to restart my watch multiple times and it gets reconnected, and disconnected after a few hours. But it is not working at all even though i restarted it now, or reconnected my Fitbit Versa Classic back to my phone via bluetooth. This is really frustrating, could you please help?

 

Thanks

Amber

 

 

Moderator edit: subject for clarity

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‎10-28-2019 13:16

‎10-28-2019 13:16

Hi @Amber101, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Versa music control is not working after the firmware update. Thank you for your efforts to resolve this and sharing the additional details. I totally understand how you are feeling and would like to confirm if you've checked this help article with useful information: Why can't I control music with my Fitbit device?

 

Let me know if the issue persists. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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