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Fitbit Versa not being detected by phone

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‎08-30-2018 23:41

‎08-30-2018 23:41

My Motorola X Force is not detecting my Fitbit Versa after a recent software update. Need help

Best Answer
2 REPLIES 2

‎08-31-2018 00:57

‎08-31-2018 00:57

Unfortunately I cant see that phone on the Supported devices list. Usually when an unsupported phone stops working suddenly it is because of an update. There is no garantee thay it will work again, sadly, but try all the troubleshooting tips in THIS Help Article on Syncing issues. Let us know how you go.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-31-2018 02:36

In response to NellyG

‎08-31-2018 02:36

Thanks so much Nelly!

 

I restarted my Fitbit Versa and now it is syncing again.

 

Appreciate your time and advice. Have a good day!

Best Answer