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Fitbit Versa not charging and shows the Fitbit logo only

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‎03-24-2019 05:22 - last edited on ‎03-25-2019 09:26 by Fitbit Moderator

‎03-24-2019 05:22 - last edited on ‎03-25-2019 09:26 by Fitbit Moderator

Will not charge,  is not responding with turning off.  The only thing on the screen is Fitbit logo.

 

 

Moderator edit: updated subject for clarity

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‎03-24-2019 08:55

‎03-24-2019 08:55

Hi, is it possible to restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons? If not, contact Customer Support.

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‎03-25-2019 09:25

In response to SunsetRunner

‎03-25-2019 09:25

@Seams Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not displaying anything but the Fitbit logo only and it's not charging.

 

I want to follow up and would like to know if the issue persists or if it got resolved after trying the restart process that shared my friend @SunsetRunner.

 

As a side note, please clean the contacts of your Versa and charging cable with a cotton swab in order to remove any dust that the contacts. After this, charge your tracker for 2-3 hours and see if the issue gets resolved.

 

Let @SunsetRunner and me know how it goes! Smiley Happy 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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