Fitbit Versa not charging, unable to reboot

[AnnieSquadrilla]

I got the email notification yesterday that my battery was low. I left it to charge for an hour only to find out it was completely dead. Today I attempted to charge it again with success, albeit it took far longer to charge than it normally would. Within an hour it went from 100% to completely dead. I've tried connecting my charger to multiple ports and multiple outlets including straight into the computer with no results. Everything is lined up correctly, there is no damage either to the charger or the watch. I've tried to factory reset it multiple times but its completely unresponsive. This problem has occured in just the past 24 hours and there has been no damage of any kind nor water exposure to the watch.

Any advice?

[JuanJoFitbit]

@AnnieSquadrilla, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[AnnieSquadrilla]

Hi JuanJo,

I tried everything last night and after an hour with two great customer service reps it was determined that there was nothing that could be done to fix my device and I needed to replace it. I owned the device for 18 months and the warranty expired after 12 months. I've been with Fitbit since 2014 and this will be my 5th device in as many years.

I love my Fitbit, I had excellent customer service last night, and I plan on purchasing another one, but I have noticed that my devices have stopped working as well (or not at all) not long after the warranty expires.

[JuanJoFitbit]

@AnnieSquadrilla, thank you for getting back. I'm sorry to hear that your Versa couldn't be fixed. However, I'm glad to hear that you received proper assistance from our Support team.

I really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.