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Fitbit Versa not switching on after a factory reset

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‎01-04-2021 03:27

‎01-04-2021 03:27

I am having a hard time to get my Fitbit Versa to switch on after a factory reset. It was fully charged before the reset. Plugged it back into its charger and still nothing. I have tried every possible way of pressing the buttons on the unit and still nothing. I have tried all the USB ports to charge the unit and also still nothing. I have uninstalled the App and reinstalled and that hasnt even helped. Is the watch now broken? Please help

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‎01-04-2021 06:46

‎01-04-2021 06:46

Hi @Deedee0684 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. It sounds like you have tried all the things I would normally suggest, so I'm going to recommend you contact customer service HERE. Fingers crossed they can resolve the issue for you. 

Marci | Bellevue, WA
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